| STEPS TO TAKE DURING A DDOS ATTACK |

Basically, all traffic good and malicious is routed to our routers, where we filter and determine if the traffic is legitimate. All malacious traffic is dropped during one of our many filtering layers, the rest is sent to you from one of our proxy servers. In essence, your web server only communicates with our servers and is hidden from the general internet.

  • Step 1. Obtain a clean IP from your network provider/ISP, preferably one on  different network segment. This new IP Address will be known as your "origin server IP". Configure the fresh/new IP onto your server.
  • Step 2. Let us know via email what your new origin IP is so we can setup the configuration on our side.
  • Step 3. If you require SSL on this server, email us the cert and private key in .PEM format. This should be in plain text and may be copied and pasted and included in the "step-2" email.
  • Step 4. If you have a firewall or other ACL's in your network please ensure that you allow those IP blocks access to your servers and I will need to forward you our IP Blocks so they will have access.
  • Step 5. We will send you and IP Address. Make a DNS change to point your domain(s) to the IP Address we sent you. Ensure your TTL  is set to 5 minutes or less.
  • Step 6. Remove the old IP Address from the server.

At this stage your traffic will start finding it's way to us where we will apply the required filters and send your server the legitimate traffic. One of our engineers will be in communication with you throughtout this process, to ensure everything is functioning as expected.

That's it. All things considered, the whole process should take about an hour. If you are under attack, please contact us now!

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